URGENT action is being taken to improve Adur and Worthing councils’ computer and telephone services.
Paul Brewer, the new director for digital and resources, admitted the council was facing ‘a very challenging situation, lacking reliable basic ICT and telephony services’.
In some offices, staff are having to resort to mobile phones and in others, calls are not being routed correctly.
Immediate action had been take to resolve problems affecting all the offices and long-term plans were in place to develop a digital road map.
Mr Brewer said this would allow the councils ‘to harness the benefits of cloud technologies through buying or building next generation local government digital services’.