A disabled pensioner was left without heating when British Gas failed to fix her boiler – and was then charged nearly £80 for “repairs”.
Jean Turner said she was “shocked” to find the £78.99 missing from her bank account on Thursday, despite British Gas failing to do any work.
Jean, 78, who had cancer last year and suffers from arthritis, said she feared this might happen to people who were too ill or elderly to notice the missing money or reclaim it.
She said: “I went to the bank on Thursday and saw the payment taken out by British Gas. ”Quite honestly, when I saw the money missing I started worrying about whether I’d need to go to the CAB or the small claims court to get my money back.
“My concern is that this might happen to people who are too ill or elderly to fight to get their money back.”
Jean, from Greet Road, Lancing, had contacted British Gas on November 4 when her boiler first broke and was assured it would be fixed the next day.
But when an engineer failed to turn up she had to chase British Gas several times.
At first she was told someone would be coming later, but British Gas eventually admitted no-one would be visiting her because the company was too busy that day.
For the full story, read this week’s Worthing and Lancing Heralds, out from Thursday, November 22.