Upper Beeding care home given top rating by inspectors

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Staff and residents are celebrating after a ‘dream came true’ for the manager of an ‘outstanding’ care home.

Valerie Manor in Henfield Road, Upper Beeding, is the first care home in West Sussex to get the top rating from the Care Quality Commission (CQC) – a health watchdog.

The glowing report gave the care home an overall outstanding, with care, safety and effectiveness rated good and leadership and responsiveness rated outstanding.

Zoe Bates, owner and manager at Valerie Manor, said: “I started to work in nursing homes at the age of 13 and have always had so much passion for our older generation and now to be celebrating this achievement is like a dream come true for me.”

Ms Bates said she was ‘so proud of all the staff’ for their hard work and personalised care.

She added: “My personal care with my nan and grandad led me to drive for the best possible care for our residents and their families and encourage staff to treat our residents and their families with the dignity and respect that everyone deserves as if it were their family member.

“I just want to express my heartfelt thanks to my family and all the staff at Valerie Manor for making the home such a special place to live for our 23 residents and family and friends to visit.”

A report by the CQC said: “There was an extremely positive atmosphere and people were very much at the heart of the service.

“High quality care and support was consistently provided. Staff knew people well and friendly, caring relationships had been developed.

“Innovative methods were used that ensured care was delivered in accordance with people’s individual preferences and needs.”

Inspectors said people were part of their community which ‘enhanced people’s health and wellbeing’.

To date, only 18 care homes in the UK have been awarded an outstanding.

Trisha Harwell, daughter of one of the residents, said: “All staff, from management to domestic staff are part of a valued team who treat and care for my mother as I would endeavour to do.”

Deborah Ivanova, interim deputy chief inspector for adult social care in the south, said: “We found the management and staff at Valerie Manor committed to providing outstanding care to the people living at the homes.

“People were supported and encouraged to have choice and control in a range of aspects of their lives.

“The team working there led by the registered manager should be extremely proud of the work they do.”

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