I am writing to say how pleasantly helpful the staff of the Connaught and Ritz are towards older people.
We said we were hard of hearing, and earphones were brought to our seats. also, we said we found the stairs at the Ritz rather difficult, whereupon the manager showed us to the lift in the Connaught and met us at the top of the Ritz.
This means we can attend plays and films more often now.
Perhaps more publicity could be given to these improvements, so that others who are unaware of these could also benefit.
We had previously given up going because of the difficulties.