I read with some interest the letter ’Car parking woe’ (Letters, October 15).
My wife had a similar experience last July at the Montague Centre car park, Liverpool Gardens, Worthing.
She parked for a total time of one hour 20 minutes.
Upon returning, she entered her registration number into the machine and was requested to pay £1.10.
The money was entered and a ticket given, with an incorrect printed registration belonging to another vehicle.
Realising there was a fault she repeated the operation.
Again, the machine requested another payment of £1.10, which was given and a ticket received with an incorrectly printed registration again.
She then promptly left the car park.
One week later a charge notice was received requesting £50, or £90 if an appeal letter was not sent to CP Plus car parks, the company that manages the car park.
An appeal letter was sent requesting surveillance/payment data for the time pertaining to my wife’s vehicle at the car park.
Nothing was heard from CP Plus for over two weeks, but during that period a second charge notice was sent to our address requesting £9O.
I wrote to the British Parking Association complaining about the contravention of the official Appeals Procedure, whom sent back a standard letter stating their members adhere to standard procedures – useless!
Ultimately, our appeal was rejected by CP Plus saying their records show no evidence of my wife’s payments corresponding to her vehicle’s registration.
After consultation with the Citizens Advice Bureau we were advised to pay £50.
Worthing shopping centre will house hundreds of pounds, with Christmas approaching, since we shall be shopping elsewhere with better parking facilities.
Many commercial concerns are regulated, for example, by Weights and Measures Acts for public protection.
Therefore, car parks also dealing with the public should be regulated by frequent inspection to ensure surveillance equipment/paying meters are correctly operating.
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