In the last few years much discussion has taken place around large multi-national companies and the internet undermining traditional town centre retailers.
Whilst this is probably true regarding high volume sales of everyday goods and services, an important factor has been overlooked in my opinion – i.e. ‘Big ticket’ items.
Personal experience of this started about ten years ago when we bought a new washing machine from a local well-known company.
Not only was price negotiable but so was service.
It was delivered the next day, plumbed in and tested.
Not long after that we bought a bed for the spare room and received similar quality and service.
Both items are still fully functional and, in our opinion, represent excellent value for money.
Another plus side to local big ticket purchases is returning/replacing items, there is no complicated re-wrapping, packing and posting.
Just ring somebody up and things get delivered/collected quickly without fuss.
I could name several other personal – and neighbour – experiences but that wouldn’t help make the point.
It is well worth trying local traders first, as not only are prices negotiable on a sensible basis but delivery is quick and after sales service is far superior to anything I’ve experienced from the internet.
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