Caring staff top patients’ hospital wish list

BMI Goring Hall Hospital
BMI Goring Hall Hospital

PEOPLE across West Sussex have voted ‘caring staff’ as the most important element when staying in hospital.

A new survey, conducted by BMI Goring Hall Hospital, focused on attitude towards caring for others and how people view professions that deliver care.

The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.

The ‘Care’ survey revealed that residents across West Sussex believed people would be prepared to perform a selfless act to help someone else.

Of those surveyed, 50 per cent believed most people would help someone who had fallen in the street, 41 per cent said they would ‘ask someone if they were okay or how they were feeling’, 27 per cent would be happy to use body contact by ‘giving a hug’, and 14 per cent said they would be prepared to listen to someone talk about their troubles.

The survey highlighted how people look to certain professions to deliver care when it is needed.

Nursing proved to be the profession that was most associated with care, (64 per cent), with other caring professions including paramedics (23 per cent) and police officers (9 per cent).

Director of Nursing at BMI Goring Hall Hospital, Gary McHardy said: “The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Sussex believe reaching out to others is still an important part of their busy lives.”

Those who responded to the survey were very clear about the most important requirement during a stay in hospital.

Whilst 46 per cent said they would look for clean facilities, 54 per cent said caring staff was their most important requirement.

Having been admitted for a procedure, 81-year-old Goring Hall patient Jean Armitage from Worthing was so impressed with the care she was given, she wrote to the team to say thank you.

“I was so impressed with how I was looked after, it really was superb. The staff throughout the hospital put me at my ease and made my stay very comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”

Mr McHardy said: “It is always such an amazing gesture for a patient like Jean to take the time to say thank you to our staff.

“We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”

Mr McHardy added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by all our staff.

“From our porters, who greet our patients, to the catering staff and to our team in pharmacy, everybody here is passionate about care and goes above and beyond to try and make every patient’s stay as comfortable as possible.”

The latest patient survey results for Goring Hall show 96 per cent of patients rating the nursing care as either excellent or very good.

Executive Director Una Palmer said: “The survey stands as a great insight into how we all perform.

“We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey as smooth and as compassionate as possible,” she added.