Bit of a beef over taking joint back

ON Friday, February 5, I went for the last time to the old Tesco store in Durrington to get some shopping for the following week.

With family expected on Sunday, my mistake was to purchase 19 worth of Tesco's so-called "Finest" range of beef.

This turned out to be one of the toughest pieces of beef I have ever tried to eat.

I have good strong teeth, but even I couldn't eat it.

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However, I wasn't fazed by this. I thought, mistakenly, that I could return it to any Tesco store and get a refund.

How wrong could I be.

Becky at Tesco Broadwater said: "Can't do it here, we don't sell it. You'll have to go to Holmbush."

I said I didn't want to drive over there and back when there are many Tescos in Worthing.

She said: "You can keep it and wait until the new store opens in a few weeks' time."

"Undaunted, I thought I'd phone customer complaints.

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Five times I rang and five times I got a recorded message stating: "We're unable to answer your call, please try later."

I found another number on the internet and this time a helpful lady said: "I'll phone around and ask if some of the other stores will refund it."

She phoned later to say sorry, she couldn't get any to answer the phone. I've learnt a valuable lesson.

There are a number of good butchers in the town and I will use them more.

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I've also "discovered" fresh fruit and veg in the Wednesday Montague Street market, in the Goring Road and others.

Was I wrong to want my refund now and not wait two to three weeks?

Robin Rogers

High Street

Tarring

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