TIM DREW: Care Quality Commission regulates and inspects health and social care services

Tim Drew
Tim Drew

With an increasing number of elderly people, younger disabled and mentally ill adults using social care services, and the exposure of some notorious examples of abuse and neglect by staff at care homes such as at Winterbourne View and Purbeck Care Homes, it is the more important that it be widely known that we have a national organisation responsible for monitoring, inspecting and regulating health and social care services in England, including hospitals, care homes and GP practices.

That organisation is the Care Quality Commission, which is an executive non-departmental public body of the Department of Health.

It was established in 2009 to regulate and inspect health and social care services in England.

The Commission asks five questions of all care services, which are key to the way in which it regulates and help it to ensure that it focuses on the things that matter to people.

These questions are:

• Are the services provided safe?

• Are they effective?

• Are they caring?

• Are they responsive to people’s needs?

• Are they well-led?

They are also integral in establishing the fundamental standards below which your care must never fall.

For example, you must not suffer any form of abuse or improper treatment while receiving care. This includes neglect, degrading treatment, unnecessary or disproportionate restraint, and inappropriate limits on your freedom.

Health and social care providers that have been awarded a CQC rating (there are four levels of these – Outstanding, Good, Requires Improvement and Inadequate) must display it on their premises or on their website.

The Commission can be contacted via its National Customer Service Centre (telephone: 03000 616161), by letter at Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA, or via its website (www.cqc.org.uk).

Only one Ward Panel meeting to report – the Tarring Community Forum meets on Tuesday, November 10, between 7pm and 8pm, at the West Worthing Baptist Church, South Street, Tarring.

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