Worthing Stagecoach driver ‘refuses’ to accept this £5 note from mother

A bus company has apologised after a driver refused to accept a £5 note from a woman in Worthing.

Friday, 11th October 2019, 4:59 pm
The 5 note in question that was refused

On Monday, the mother and her son were waiting at the bus stop in High Street, Worthing, opposite Waitrose.

When she got on the Stagecoach bus, she paid with a £5 note.

But the driver refused to take it, as it had a small piece missing at the bottom.

The area of the note that was damaged

According to the woman, who shared her ordeal on Facebook, another passenger offered to pay instead – meaning her and her son did not have to wait in the rain for the next bus to come.

The post was widely shared, with many users criticising the driver for the decision given how small the missing piece was.

The woman lodged an official complaint with Stagecoach.

A spokesman for the company said: “We’re sorry this customer had an experience on one of our buses that led her to feel she needed to raise a complaint.

“Our team are looking at CCTV to review the conversation she had with our driver.

“We have a clear policy that encourages drivers to check cash handed to them and ensure it is legal tender and our review will allow us to respond to the customer in more detail to achieve a satisfactory resolution.”