'˜Thrilled' care service staff receive top inspection grade
A Worthing care service for disabled adults has said they are thrilled to have been awarded an '˜Outstanding' grade in the latest inspection by the Care Quality Commission.
Egalite Care Ltd, which has offices based in Liverpool Road, Worthing, is ran by Debbie Clarke and her family since it opened, aiming to provide care and safety to around 65 young adults with disabilities living in their own home, or in a family home.
According to the company, their function is to ‘provide a service that allows individuals to continue to live at the heart of their community, a service that values the person, and a service the promotes independence and choice’.
The service was inspected on June 14 and 16, and was awarded ‘Outstanding’ in two areas, while the remaining three were graded ‘Good’, but leading to an ‘Outstanding’ grade overall.
Debbie, who is a care manager for the service, said: “The amazing thing is we are the only one to support young adults to receive this grade for this kind of disabled service in Worthing.
“I have been doing this job for over 30 years and I have worked for the local authority and charity organisations. We set up this business in 2009 and I wanted to get it back to a service that people wanted, and that was my motivation to set up my own business.
“Between us all we wanted to provide good care and to get away from the bureaucracy and show we really about the service and the people we care for. We are really, really thrilled.”
The report highlighted five areas of care, with the service highlighted for its attitude to caring, and it’s well-led team.
It said: “People were supported by exceptionally kind and caring staff who went beyond the responsibilities of their job role to ensure that people led meaningful lives.
“Staff took time to engage with people, providing reassurance and support in a way that built up people’s confidence and self-esteem to pursue interests and hobbies that were important to them. Friendships were inclusive, supportive and empowering.
“People were protected from potential abuse and harm by sufficient numbers of trained staff who helped to keep them safe. Risks were identified and assessed and managed appropriately. Medicines were managed safely and where errors had occurred, these were investigated and acted upon promptly.
“The service was extremely well led. The culture of the service was positive, person-centred, inclusive and forward thinking. Feedback from staff, professionals, people and their relatives demonstrated this was an outstanding service.
“The service was outstanding in ensuring people were cared for in a personalised way by warm, compassionate and friendly staff.”
For more information, readers can visit the website www.egalitecare.com
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