British Airways passengers facing delays at Gatwick Airport

Passengers will face delays at Gatwick Airport
Passengers will face delays at Gatwick Airport

Passengers flying with British Airways have been facing delays this morning due to system problems.

Customers have been experiencing problems checking in online.

The airline said it has reverted to using manual systems for check ins at airport – including Gatwick Airport – but pictures on social media show long delays.

On Twitter, Gatwick Airport said: “British Airways is experiencing some systems problems this morning which are affecting check-in and flights departures. If flying with BA, please check your flight before travelling to the airport and leave a little extra time.”

In a statement on the British Airways website, the airline said: “We are experiencing some systems problems this morning which are affecting check-in and flight departures.

“Please check ba.com and manage my booking for the latest flight information and allow extra time at the airport.”

Aashna Shroff, personal finance expert at money.co.uk, has offered advice to customers, saying: “In the unfortunate event that your flight is cancelled, you will be entitled to: a full refund; or an alternative flight to your destination from a nearby airport, with the airline responsible for additional travel costs; or an alternative flight on a later date.

“If you experience a significant delay – whether flying from or to the UK – due to an airline IT outage, the airline is required to make your wait a comfortable one, including providing food and drink, phone calls, and even accommodation, if necessary.

“If you are delayed by more than five hours as a result of a fault lying with the airline, you have the right to cancel your journey and have the cost of your flight reimbursed.

“If you’re flying later today and you’re worried about possible flight delays or cancellations, I would advise travellers to check BA’s website and to contact their travel providers for up-to-date information on the IT system issues. It is important to check this information before travelling to the airport to ensure you know the latest status of your scheduled flight.

“If you have travel insurance, check the policy terms and conditions as you may be able to claim for delays or cancellations to flights due to an IT issue out of your control.

“If you used a credit card and booked your flights directly with the airline, you may be able to claim a refund for delays or cancellations under Section 75 of the Consumer Credit Act.

“But the most important thing is not to cancel your flight or to book a replacement until you have confirmation on the status of your existing flight, or you might be left footing the bill for two tickets if your flight takes off as scheduled.”