Lost for words

I AM a committed Christian and, as such, showing anger is, for me, degrading.

However, my patience was pushed to the limit recently when I made a telephone call to my insurance company to change the address on my car insurance and was told that for this one adjustment, they would charge me £27.50.

The mentality behind this leaves me lost for words.

If every change of address after moving house was charged in such a way, what a nightmare this could be to low-income people.

I would welcome comments.

Barbara Besant-Hitchins

Chesswood Road