Condom manufacturer Durex has recalled certain batches of its Real Feel and latex-free condoms over fears they could burst.
The company said the products sold in the UK and Ireland were failing to pass its “stringent” shelf-life tests, and may become unsafe to use as they approach their expiry date.
Ten batches with expiry dates between December 2020 and February 2021 have been recalled. No other Durex products are affected, say the manufacturer.
The Durex batch numbers to watch out for
Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021
Batch numbers are shown on the bottom of the condom pack and on the foil wrapping of individual condoms.
What to do if you are affected
Durex referred already affected customers to the product’s warning label, advising them to seek advice from a doctor or pharmacist as soon as possible and no later than 72 hours if a condom leaks or bursts during use.
It added there was no immediate safety concern but it had decided to recall the products after consulting with the relevant regulatory authorities.
Durex said: “Our condoms are intended to provide a method of contraception and prevent the transmission of sexually transmitted infections (STIs) through a non-latex barrier that offers a benefit to consumers sensitive to latex.
“Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use.”
How to get your money back
The company advise any customers who have bought any non-latex Durex Real Feel or Durex Latex Free condoms with batch numbers listed above to return the products to the store where they were purchased for a full refund.
If this is not possible, the condoms can be returned via the below address:
RB CONSUMER RELATIONS
PO BOX 4644
You will receive a full refund via cheque, and should provide your full name and address so this can be sent to you.
If you have used some of the condoms from the pack already, you can still be refunded if you return the remaining products.